Refund policy

Returns

For standard-size items, you have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unworn, unused, undamaged, with all original tags and protective seals attached, and returned in its original packaging.

To request a return or cancellation, please use our customer account portal. You can also contact us at bonniecorsetry@outlook.com if you need assistance.

Items returned without first requesting a return may not be accepted.

After notifying us of your decision to withdraw, you must send the item back within 14 days.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. 

You can always contact us for any return question at bonniecorsetry@outlook.com.

Condition of Returned Items

You are welcome to carefully try on your corset to assess the fit, in the same way you would in a physical store.

Items must not be worn beyond what is reasonably necessary for fitting and inspection. Corsets that show signs of wear, including prolonged wear, body odour, perfume, deodorant, make-up, stains, stretching, alteration, damage, or other signs of use beyond a reasonable fitting may be considered diminished in value.

Where an item has been handled or worn beyond what is necessary to assess its fit, characteristics and functionality, we reserve the right to deduct any resulting loss in value from the refund, in accordance with applicable consumer law.

All original tags and protective seals should remain attached during fitting.

Custom and Personalised Orders

Items made to the customer's specifications or clearly personalised are not eligible for return or exchange.

This includes, but is not limited to:

- custom measurements or custom sizing;

- custom colours or fabrics;

- personalised design changes;

- other items made specifically according to the customer's individual request.

This does not affect your rights if the item is defective, damaged, or does not correspond to your order.

Damages and issues 

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and photographs of the issue so that we can evaluate it and provide an appropriate solution.

Exchanges

We do not offer direct exchanges.

If your standard-size item is eligible for return, you may return it and place a new order for the preferred size or style.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method without undue delay and no later than 14 days after we receive the returned item.

Original standard delivery costs will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable.

Please note that your bank or card provider may require additional time to process the refund.

For any return questions, contact us at  bonniecorsetry@outlook.com.

Nothing in this policy affects your statutory rights under applicable consumer law.